1. Introduction
Welcome to heatedland.com, your trusted source for authentic IQOS, HEETS, and TEREA products.
Your privacy and the protection of your personal data are our top priorities.
This Privacy Policy explains how we collect, process, and protect your personal information when you visit our website or make a purchase. By using our site, you agree to the terms described below.
2. Information We Collect
We collect only the information necessary to process orders, provide customer support, and improve our services.
2.1 Personal Information
When placing an order or creating an account, we may collect:
• Full name
• Billing and shipping address
• Email address
• Phone number
2.2 Payment Information
Payments are processed securely through third-party providers.
heatedland does not store or have access to your payment details such as card numbers or crypto wallet information.
2.3 Technical Information
When you browse heatedland.com, we may automatically collect:
• IP address and browser type
• Device information
• Cookies and tracking pixels (for site analytics and performance)
3. How We Use Your Data
We use your data exclusively for legitimate business purposes, including:
• Processing and delivering your orders
• Providing customer support
• Improving our website’s user experience
• Sending order confirmations and shipping updates
• Preventing fraud or unauthorized activity
Your data is never sold or shared with unrelated third parties.
4. Cookies Policy
heatedland uses cookies to enhance browsing experience and analyze website traffic.
Cookies help us:
• Remember your preferences
• Keep items in your shopping cart
• Measure marketing campaign performance
You can disable cookies in your browser settings, but this may limit certain website features.
5. Data Security
We apply industry-standard security measures, including:
• SSL encryption for all transactions
• Secure hosting environments
• Regular malware and vulnerability scans
Only authorized personnel have access to customer data, and all are bound by confidentiality agreements.
6. Data Retention
We store personal data only for as long as necessary:
• Order and billing data: up to 5 years (to comply with tax and legal requirements)
• Customer support data: up to 12 months after resolution
• Marketing preferences: until you unsubscribe or request deletion
7. Your Rights
Under data protection regulations (GDPR and international laws), you have the right to:
• Request access to your personal data
• Correct inaccurate information
• Request deletion of your data (“Right to be forgotten”)
• Withdraw consent for marketing communications
8. Third-Party Services
heatedland partners with trusted third parties for:
• Payment processing (Amazon, Crypto gateways)
• Shipping and logistics (licensed global partners)
• Analytics and advertising (Google Analytics, Meta Ads)
Each partner complies with international privacy standards and data protection laws.
9. International Data Transfers
Since heatedland operates globally, your information may be processed in countries outside your residence.
We ensure that such transfers comply with EU GDPR and international trade regulations, using secure and lawful transfer mechanisms.
10. Marketing Communications
We may send occasional promotional emails or product updates if you’ve opted in.
You can unsubscribe anytime by clicking the “Unsubscribe” link at the bottom of our emails or by contacting our support team.
We respect your inbox and promise never to spam you.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in regulations or services.
The most recent version will always be available at heatedland.com/privacy-policy/ with the “Last Updated” date indicated below.
12. Contact Information
If you have questions or concerns about our Privacy Policy, contact us:
📧 support@heatedland.com
🌐 Help page
📦 heatedland International Ltd. – Global Duty-Free Partner Network
Last Updated: November 2025
